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Returns and Exchanges

let's rock & roll: our approach to custom jeans

Hey there! At Slø, we're doing something pretty special - we're making jeans that are unique. Each pair is crafted to your exact measurements and personal design choices. We're proud to bring this made-to-order experience to everyone at a price point that makes this experience accessible to everyone.

Here's the thing: slow fashion takes time, care, and significant resources to produce. We're not fast fashion - we're made-to-order, personal, intentional, and considerate. Each pair of jeans we make is valuable to us because it's made specifically for someone - you! We want you to be intentional with your choices and create something that's truly yours. You are designing your very own perfect pair of jeans, not just shopping for them.

1. when can you exchange your jeans

1.1 what we'll absolutely help with

We accept returns and exchanges for:

  • Sizing Issues: If the jeans you get fall outside of our tolerance (on the tight or loose side) then we will remake them. We want your jeans to fit perfectly!
  • Manufacturing Defects: If something's not quite in tune with the craftsmanship, like:
    • Visible fabric tears or holes upon receiving the jeans or within 2 months of wear
    • Incomplete seams
    • Defective buttons or buttons that fall off within the first 2 months of wear

1.2 what's not eligible for returns - let's keep it real...

Here's the honest truth: since you're the lead designer of your jeans (how groovy is that?), we can't accept returns just because you've changed your mind about your design choices. Think about it - you're the artist here! The cut, the wash, the details - it's all your creative vision. As long as we make them exactly to your specifications, if you decide you don't love your choices, that's unfortunately not something we can fix with a return.

This might sound strict, but it's part of what makes slow fashion different from fast fashion. We want you to be thoughtful and excited about your choices. Take your time with the customization process - it's not a sprint, it's more like a sweet extended guitar solo. Ask questions if you need to. Make yourself some EPIC jeans that'll keep you grooving for years to come!

2. how the exchange process rocks

2.1 your time window for exchanges

  • Get in touch within 30 days of receiving your jeans
  • Fill out the Exchange Form within 14 days of getting it
  • We'll craft your new jeans within 45 days of allocating your new size (though we usually hit our standard 30-day rhythm)
  • Keep track of progress in your member profile.

2.2 steps to request an exchange (easy as 1-2-3)

  • Head to Your Member Profile:
    • Log in at www.slo.co/members
    • Everything you need is right there in your dashboard
    • It's like your personal backstage pass to all things Slø!
  • Complete the Exchange Form:
    • Find it right in your member profile under the order in question
    • Let's get those measurements right this time -
    • if taking your measurements manually, be very careful to follow the instructions provided to give accurate measurements, or
    • just use Bodygram to ensure you get it right quickly and simply!
    • Photos help us see what's not grooving (not obligatory but we need those in order to process your request effectively)
  • Let the Magic Happen:
    • Track everything from your member profile
    • Get email updates about your exchange status
    • If we're good to go, your prepaid shipping label will appear in your profile

3. the fine print (but still important)

3.1 fees and such

Here's how we keep the band playing:

  • No fees for manufacturing defects - that's on us
  • No fees in the event that our virtual tailor (Bodygram) gets your measurements wrong and this is confirmed by both your manual measurements and Bodygram
  • $25 remake fee + return shipping if manual measurements weren't quite right (hey, measuring yourself is tricky!)

3.2 payment (keeping it simple)

  • We'll send you an invoice if any fees apply
  • Pay through:
    • The payment link in your email
    • Your member profile on our site
    • All the usual payment methods welcome

4. why we do things this way

Slow fashion is about more than just making clothes - it's about making change. When you order from Slø, you're not just getting jeans, you're joining a movement. We're talking about:

  • Less waste (no excess inventory)
  • Better working conditions (no rush jobs)
  • Quality that lasts (like your favorite classic rock album)
  • A perfect fit (because one size definitely doesn't fit all)

We put time, care, and craftsmanship into every pair of jeans we make. That's why we ask you to be thoughtful about your choices and measurements. Think of it as investing in something special - you are!

5. stay groovy

Remember, your member profile at www.slo.co/members is your all-access pass to the Slø experience. That's where you can:

  • Track orders
  • Request and manage exchanges
  • Update your measurements
  • Modify your shipping address (before fulfillment)
  • View order history
  • Update account details

So let us keep you rocking in your perfect-fitting jeans! 🎸

Last updated: 2024-12-09